30-day support
Eligible items may be returned or exchanged within 30 days of delivery. Requests submitted after the policy window may not qualify for service.
Returns & Exchanges
Simple support when the fit needs a second look.
Mirevella offers free returns and exchanges within 30 days for eligible items. This page explains how to prepare your request, what condition items should be in, and how our team helps guide the next step with clear, practical support.
30
Days for eligible returns and exchanges
Free
Returns and exchanges within the policy window
24/7
Customer support for service questions
Fit Confidence
Support designed for T-shirts, blouses, knitwear, denim, dresses, cardigans, coordinated sets, and everyday wardrobe pieces.
Policy Overview
Customer Care
A clear return window.
We want your Mirevella order to feel right in your wardrobe. If an eligible item is not the right fit, style, or size, our team can help you review a return or exchange request within 30 days.
Original state
Items should be unused, unworn, clean, and returned with original packaging, tags, and accessories when applicable.
Size or style help
Exchanges are best for size, color, or style adjustments when the requested replacement is available and the item meets eligibility standards.
Contact first
Please wait for return instructions before sending anything back. This helps your request stay accurate, trackable, and properly reviewed.
How It Works
Four steps to request help.
A complete request helps us verify your order, understand what needs to change, and provide the correct next step without unnecessary delays.
01
Review your item.
Confirm the item is within the 30-day window and remains unused, unworn, clean, and in return-ready condition.
02
Gather order details.
Prepare your order number, checkout email, product name, size, color, and the reason for your return or exchange request.
03
Submit your request.
Share your details through the contact page and specify whether you prefer a return, exchange, or product guidance.
04
Follow instructions.
Wait for our team to provide the correct return or exchange instructions before sending the item back.
Item Condition
Return-ready pieces are easier to approve.
To protect every customer experience, returned and exchanged items should be sent back in the same condition they were received. This applies across tops, knitwear, outerwear, denim, trousers, skirts, dresses, loungewear, and coordinated sets.
✓
Keep items unworn and unused.
Items should not show signs of wear, washing, fragrance, stains, alteration, or damage caused after delivery.
✓
Preserve packaging and tags.
Include original tags, packaging, product labels, and any included accessories when they apply to the item.
✓
Use secure packing.
Fold and protect clothing carefully so it arrives in clean, reviewable condition for the return or exchange process.
✓
Wait before shipping back.
Do not send items back before receiving instructions from Mirevella support.
Important Notes
What may affect eligibility.
Some items may require additional review depending on condition, timing, product type, or order details. Mirevella support will guide the next step after your request is submitted.
Final condition review
All returned items may be inspected before a return or exchange is completed.
Promotional orders
Discounted items may follow the same review process, including automatic 15% subscriber discounts and selected 20% promotional offers.
Delivery timing
Standard delivery is typically 3-5 business days after processing and shipment, with free shipping on all products.
Support availability
Customer support is available 24/7 for returns, exchanges, order questions, and product guidance.
Questions
Returns & exchanges FAQ.
These answers cover common return and exchange questions for Mirevella clothing orders.
How long do I have to request a return or exchange?
Eligible items may be returned or exchanged within 30 days of delivery. Submit your request as soon as possible so our team can review it within the policy window.
Are returns and exchanges free?
Mirevella offers free returns and exchanges within 30 days for eligible items that meet the return condition requirements.
Can I exchange an item for a different size or color?
Yes, exchanges may be available for a different size, color, or related style when inventory is available and the original item meets eligibility requirements.
What condition should my item be in?
Items should be unused, unworn, clean, and returned with original packaging, tags, and accessories when applicable. Items showing wear, washing, stains, fragrance, alteration, or customer-caused damage may not qualify.
Should I send the item back immediately?
No. Please submit your request first and wait for instructions from Mirevella support before sending any item back.
What details should I include in my request?
Include your order number, checkout email, product name, size, color, reason for the request, and whether you prefer a return or exchange.
Can promotional items be returned or exchanged?
Promotional items may still be reviewed under the return and exchange process unless otherwise stated on the product page or offer details.
How long does delivery usually take for orders?
Standard delivery is typically 3-5 business days after the order has been processed and shipped. Mirevella provides free shipping on all products.
Need Assistance
Send your request clearly.
For the smoothest support experience, include your order number, checkout email, item name, size, color, and the reason for your return or exchange request. Our team will review the details and guide the next step.
Business Name
Mirevella
Support Email
support@mirevella.lol
Support Phone
+1 (419) 327-9620
Business Address
1945 Studer Ave, Columbus, OH 43207, United States